Last Updated on November 27, 2024
At Zelda Gamestore, we prioritize your satisfaction. If you’re not entirely happy with your purchase, we offer a generous 30-day return window from the date of receipt for free returns, as well as the option to exchange eligible items. Our goal is to make the return process as smooth and stress-free as possible.
→ Free Returns & Exchanges
You have a full 30 days from the date you receive your order to initiate a return or request an exchange, completely free of charge. To begin, simply submit a request through our contact form and include your order number. Once approved, you’ll receive detailed instructions on how to return the item at no additional cost to you.
→ Items Damaged, Defective, or Not as Described
We carefully inspect all of our items before shipping. If you receive an item that is damaged, defective, or does not match the product description, please contact us as soon as you notice the issue, ideally within 7 days of receiving your order. This helps us resolve the situation quickly and efficiently.
To process your claim, please send us a brief description of the problem along with clear photos via our contact form. Once we have reviewed the information, we will offer a suitable solution, which may include a replacement, an exchange, or a full refund, depending on your preference and product availability.
Comprehensive Return & Refund Policy
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Change of Mind Returns
If you have changed your mind or are unsatisfied with your purchase, you have up to 30 days from the date of receiving your order to request a return for a full refund. Please use our contact form and provide your order number when submitting your request. If the 30-day return period concludes on a weekend or public holiday, the return deadline will be extended to the next business day.
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Damaged, Defective, or Non-Conforming Items
In the unfortunate event that your order arrives damaged, defective, or does not match the product description, please contact our Customer Service team as soon as possible, ideally within 7 days of receiving the package. We will require a brief explanation of the issue along with supporting photos to facilitate the process.
Upon verification, we will provide you with a prepaid return label (if a return is necessary) and either replace the item or issue a full refund, depending on your preference and product availability.
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Returning Promotional Items or Free Gifts
If your order included a free item or gift as part of a promotion, or if you received a complimentary item due to shipping delays or as compensation, and you decide to return part or all of your order, the free item may also need to be returned. If the free gift is not included with your return, the equivalent value of the free item may be deducted from your refund. Any such conditions will always be clearly communicated in the promotional offer.
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Refund Timeline
Once we receive and inspect your returned item (if a return is required), we will issue your refund within 10 business days of approving the return. The refund will be credited to your original payment method. You will be notified via email once the refund has been processed.
Please note that while we process refunds as quickly as possible, it may take additional time for your bank or credit card company to post the refund to your account.
Free Return Shipping & Exchanges
At Zelda Gamestore, we are committed to ensuring that your return experience is seamless. Standard return shipping costs are covered by us, meaning you won’t incur any additional fees when returning items through our prepaid return label. You will receive this label once your return request has been approved.
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Exchanges
If you would prefer to exchange an item for a different size, color, or style, we are happy to accommodate your request, subject to availability. Simply contact us via the contact form, and we will guide you through the exchange process. Exchanges are available for all non-personalized items. Once the returned item (if required) is received and inspected, we will send out your new item promptly.
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Return Shipping Costs
All standard returns initiated through our process are handled free of charge. We will provide you with a prepaid return label to make the process as convenient as possible. However, if you choose to use a different or non-standard shipping method for the return (for example, secure or expedited delivery that exceeds our standard option), any additional costs will be your responsibility.
Exclusions from the Return Policy
Please note that personalized or custom-made items are generally non-returnable and non-exchangeable once produced, due to their customized nature. However, if a personalized item arrives damaged, defective, or significantly different from what was ordered, we will still assist you and provide an appropriate solution, such as a replacement or refund, after reviewing the case.
This return policy applies to all other eligible items sold on the Zelda Gamestore website, giving you peace of mind when shopping with us.
We are here to help!
If you have any questions or need further clarification regarding our returns and refunds process, don’t hesitate to reach out to our friendly Customer Service team. We’re here to ensure that your shopping experience with Zelda Gamestore is as enjoyable and hassle-free as possible.
Zelda Gamestore
Operated By MCPLD LLC
1704 Llano St, Santa Fe, NM 87505, United States
Hours: 9:00 AM – 6:30 PM (Mon – Sat)
Phone: +1 505-448-0890
Email: contact@zelda-gamestore.com