Last Updated on November 22, 2024
This Shipping Policy explains how orders are processed and delivered by Zelda Gamestore. By placing an order on https://zelda-gamestore.com, you agree to the terms outlined below.
1. Order Processing Time
Once your order is confirmed, our team typically needs 24 to 48 business hours to process and prepare it for shipment.
After your order has been shipped, you will receive a shipping confirmation email containing a tracking number so you can monitor the status and progress of your delivery.
2. Delivery Areas
We currently ship orders to:
- The United States (including the 48 contiguous states, Alaska, Hawaii, and U.S. territories);
- Canada.
We do not currently ship to other countries. If you are located outside the United States or Canada,
you will not be able to complete a purchase at checkout.
3. Estimated Delivery Times
Delivery times are estimates and may vary depending on your exact location and carrier conditions.
Typical delivery timeframes after shipment are:
- United States: 4–10 business days.
- Canada: 4–10 business days.
These timeframes do not include the 24–48 business hour processing time mentioned above.
While we make every effort to ship orders promptly, delivery times are influenced by factors beyond our control,
including carrier capacity, weather conditions, operational disruptions, and peak seasonal demand.
In some cases, customs or local handling procedures in U.S. territories may also affect delivery timelines.
4. Shipping Costs
We offer simple and transparent shipping fees:
- United States: Standard shipping is free.
- Canada: Standard shipping is free.
At checkout, you may also have the option to add loss, theft, or damage shipping protection for a $4.99 fee when available. All details and pricing will be displayed clearly before you confirm your order.
5. Carriers
We work with reputable carriers to deliver your order securely and efficiently. Depending on your location and
the specifics of your order, shipments may be handled by:
- United States: USPS, UPS, or other trusted domestic carriers;
- Canada: Canada Post, UPS, or other trusted carriers.
The carrier used for your shipment may vary based on service availability, destination, and operational needs.
6. Shipping Origin and Fulfillment
To provide efficient service and reasonable delivery times, orders may be fulfilled from different partner facilities located in North America. Facility assignment depends on product availability, your delivery address, and logistics optimization.
Regardless of the fulfillment location, all orders are processed under the responsibility of Zelda Gamestore, and your customer service point of contact remains the same.
7. Order Tracking
Once your order has shipped, you will receive an email with a tracking link. You can use this link to follow your package in real time and see updates from the carrier as it moves through their network.
If you do not receive a tracking email within a reasonable time after your order confirmation, please check your spam/junk folder or contact us using the information below.
8. Delays and Exceptional Circumstances
Although we aim to meet the estimated delivery timeframes, delays can occur due to:
- High seasonal demand (e.g., holidays);
- Severe weather conditions or natural events;
- Carrier operational issues or route disruptions;
- Customs or import inspections for U.S. territories or Canadian deliveries.
In the event of a significant delay, we recommend first checking the tracking information provided by the carrier.
If you need further assistance, our support team is available to help investigate and resolve the issue whenever possible.
9. Missing or Partial Deliveries
If your order contains multiple items, they may occasionally ship in separate packages depending on product availability
and fulfillment logistics. In such cases, tracking information will reflect each package’s movements.
If you believe an item is missing or has not arrived within a reasonable period after the initial delivery, please contact us. As a general guideline, if a shipment has not been delivered within 30 business days from the date of shipment, we encourage you to reach out so we can investigate with the carrier and propose an appropriate solution.
10. Incorrect Address or Delivery Issues
Please ensure that your shipping address is complete and accurate at the time of ordering.
We are not responsible for non-delivery or misdelivery caused by incorrect or incomplete address information
provided at checkout.
If a package is returned to us due to an incorrect address or failed delivery attempts, we will contact you to
discuss reshipping options. Additional shipping fees may apply in such cases.
11. Contact
If you have any questions about this Shipping Policy or need assistance with your order, you can contact us at:
Zelda Gamestore
1704 Llano St, Santa Fe, NM 87505, United States
Hour: 9AM – 6:30PM (Mon – Sat)
Phone: +1 505-448-0890
Email: contact@zelda-gamestore.com